Thursday, September 4, 2014

District celebrates official grand opening of Quality Assurance Office

Parents and guardians of children in the San Diego Unified School District, as well as district employees and community members, now have a single number to call and one office location to visit to obtain information and voice concerns about educational matters and activities occurring within the district.

Quality Assurance Office Ribbon Cutting The Quality Assurance Office has been in operation since April, but the district recently celebrated its official grand opening with a ribbon cutting and open house. Superintendent Cindy Marten was joined by Congressman Scott Peters, Chief Deputy District Attorney Summer Stephan and members of the various task forces who helped make the Quality Assurance Office a reality.

“Our priority is to provide a safe and nurturing environment that enables students to learn and be successful,” said Superintendent Cindy Marten. “Establishing the Quality Assurance Office plays an important role in keeping the promise made by our Board of Education to provide a Quality School in Every Neighborhood.”

The opening of this office is the culmination of a year-long effort by Supt. Marten in collaboration with multiple stakeholder groups, including the Safe Schools Task Force, Superintendent’s Focus Group and Multi-Agency Task Force, to create a centralized office that responds promptly and objectively to parent, community and stakeholder concerns.

“Our goal is to instill confidence in how our system addresses concerns and build credibility with all community members, parents and stakeholders,” said the office’s Executive Director Carmina Duran.

The Quality Assurance staff includes Duran, as well as knowledgeable Parent Support Liaisons and other staff familiar with district protocol and experienced in handling highly-sensitive situations.

The Quality Assurance Office is open Monday through Friday from 7 a.m. to 5 p.m. They can be reached by phone at 619-725-7211 or by email at Their website,, also offers information regarding protocol for handling inquiries, a flow chart outlining how inquiries are handled and a form to submit inquiries online.